Cross-cultural features of tour groups service from Sri Lanka
https://doi.org/10.26425/1816-4277-2019-8-83-89
Abstract
An important component of the tourist image of the region is the monitoring of area customer's satisfaction with the level and volume of services provided. There are certain special requirements to anticipate needs of guests from any of the countries, at the same time the most apparent differences concern welcoming guests from Asian countries. The theoretical material of cross-cultural approach to social and business communications has been summarized in the article, the challenges have been revealed and areas for improving quality of tourist services for mass tourism and incentive tour package groups from Sri Lanka have been considered.
About the Authors
N. A. Zamyatina
State University of Management
Russian Federation
Russian Federation
Zamyatina Natalya - Candidate of Phylological Sciences.
Moscow
A. V. Zbarskaya
State University of Management
Russian Federation
Russian Federation
Zbarskaya Anna - senior lecturer.
Moscow
Yu. O. Tsunaeva
State University of Management
Russian Federation
Russian Federation
Tsunaeva Julia - senior teacher.
Moscow
References
1. Asia-Pacific Perspectives on Intercultural Psychology, Edited By Wendy Wen Li, Darrin Hodgetts, Koong Hean Foo, 2018, 256 p. https://doi.org/10.4324/9781315158358.
2. Business Dictionary. Available at: http://businessdictionary.com (accessed 19.04.2019).
3. Cultural values and etiquette: Sri Lanka, Roughguides. Available at: https://www.roughguides.com/destinations/asia/sri-lanka/cultural-values-etiquette/ (accessed 19.04.2019).
4. Hofstede G. Culture’s consequences: Comparing values, behaviors, institutions and organizations across nations (2nd ed.). Thousand Oaks, CA: Sage, 2001.
5. Juvan E., Gomezeli Omerzel D., Uran Maravic M. Tourist behaviour: An overview of models to date // Management International Conference 24-27 May, 2017. Monastier Treviso Venice (Italy). Available at: http://www.hippocampus.si/ISBN/978-961-7023-71-8/2.pdf (accessed 19.04.2019).
6. Kapila Tharanga Rathnayaka R. M. Cross-Cultural Dimensions of Business Communication: Evidence from Sri Lanka, International Review of Management and Business Research, 2014, vol. 3, issue 3, pp. 1579-1587. Available at: https://www.researchgate.net/publication/317064273 (accessed 19.04.2019).
7. Kun Lai, Xiang (Robert) Li. Tourism Destination Image: Conceptual Problems and Definitional Solutions, Journal of Travel Research, 2016, vol. 55, issue 8, pp. 1065-1080. Available at: https://journals.sagepub.com/doi/abs/10.1177/0047287515619693?-journalCode=jtrb (accessed 19.04.2019).
8. Sri Lanka, One world nations online. Available at: https://www.nationsonline.org/oneworld/sri_lanka.htm (accessed 19.04.2019).
9. Sri Lanka country profile, BBC News, 11 February, 2019. Available at: https://www.bbc.com/news/world-south-asia-11999611 (accessed 19.04.2019).
10. Sri Lanka profile: Timeline, BBC News, 11 February, 2019. Available at: https://www.bbc.com/news/world-south-asia-12004081 (accessed 19.04.2019).
11. Wettewa V Education in globalizing Sri Lanka: The case of Sri Lankan international schools, 6th International Conference of Education, Research and Innovation, 18-20 November, 2013. Seville, Spain. pp. 3218-3227. Available at: https://www.academia.edu/9107151/ (accessed 19.04.2019).
12. World Economic Outlook: GDP per capita, current prices, International Monetary Fund, October, 2018. Available at: https://www.imf.org/external/datamapper/NGDPDPC@WEO/OEMDC/ADVEC/WEOWORLD (accessed 19.04.2019).
Review
For citations:
Zamyatina N.A., Zbarskaya A.V., Tsunaeva Yu.O. Cross-cultural features of tour groups service from Sri Lanka. Vestnik Universiteta. 2019;(8):83-89. (In Russ.) https://doi.org/10.26425/1816-4277-2019-8-83-89
Views:
487
Email this article 