The effect of distortion of information as a socio-psychological factor of reducing the quality of labor interaction under isolation
https://doi.org/10.26425/1816-4277-2022-8-212-219
Abstract
The relevance of the problem under study is due to the problems that arise in the conditions of remote forms of labor interaction, as well as the role of the manager in creating an effective communication environment. The purpose of the article is to present the results of a study of the effect of information distortion in labor interaction in isolation, statistical and qualitative analysis of the results. The data obtained allow us to say that in the conditions of remote forms of labor interaction, the lack of direct contact leads to the difficulty of understanding the transmitted information, a decrease in job satisfaction, remission of the levels of well-being, activity and mood, which disrupts the quality of labor communication. The study showed that the subjective assessment of the effectiveness of leadership has a great impact on the state of the participants in the labor interaction. To ensure effective interaction of employees, it is necessary to introduce the rules of remote communication: unified, standardized requirements for communication in remote mode that meet the specifics of a particular enterprise; exclusion from communication of all manifestations of negative emotions; use of all range of available means of communication; emotional leadership of the leader.
About the Authors
I. A. Vakula
Russian International School
Russian Federation
Russian Federation
Psychologist-curator,
Moscow
E. V. Zvonova
Russian Presidential Academy of National Economy and Public Administration
Russian Federation
Russian Federation
Cand. Sci. (Ped.), Lecturer at the Faculty of Market Technologies,
Moscow
E. V. Scherbakova
State University of Humanities and Social Studies
Russian Federation
Russian Federation
Dr. Sci. (Cult.), Head of the Music and Fine Arts Department,
Kolomna
References
1. Zvonova E.V., Vakula I.A. Information distortion as a socio-psychological factor in reducing the success of interaction in isolation. Sociology of a Human. 2020;(1-2):16–18.
2. Messenger J.C. (ed.) Telework in the 21st Century: An Evolutionary Perspective. ILO Future of Work series. Cheltenham, UK: Edward Elgar Publishing; 2019. https://doi.org/10.4337/9781789903751
3. Konobevtsev F.D., Laas N.I., Gurova E.V., Romanova I.A. Remote work: technologies and experience of the organization. Vestnik universiteta. 2019(7):9–17. https://doi.org/10.26425/1816-4277-2019-7-9-17
4. Ivanov I.N., Orlova L.V., Ivanova S.I. Digitalization and project management as factors of sustainable development of the organization. Vestnik universiteta. 2021;(5):12–18. https://doi.org/10.26425/1816-4277-2021-5-12-18
5. Mautz S. A 2-Year Stanford Study Shows the Astonishing Productivity Boost of Working From Home. Inc. https://www.inc.com/scott-mautz/a-2-year-stanford-study-shows-astonishing-productivity-boost-of-working-from-home.html (accessed 23.06.2022).
6. Aviation radio communications. International standards and recommendations. Annex 10 to the Convention on International Civil Aviation. V. 1. P. 1. 3rd ed. IKAO; 1972. (In Russian).
7. Golikov Yu.Y. Concepts of adaptive automation and approaches to man and technology for modern man-machine complexes. In: Dikaya L.G., Zhuravlev A.L. (ed.). Psychology of adaptation and the social environment: modern approaches, problems, and prospects. Moscow: Institute of Psychology RAS; 2007. P. 392–407. (In Russian).
8. Lomov B.F. Methodological and Theoretical Problems of Psychology, Moscow, 2004, 145 p. (In Russian).
9. Guschin V.I., Shved D.M., Yusupova A.K., Supolkina N.S., Chekalina A.I., Savinkina A.O., Lebedeva S.A. Effect of modeled exploration mission factors on communication autonomy in an isolated multinational mixed-gender crew. Aerospace and Environmental Medicine. 2020;54(3):28–35. https://doi.org/10.21687/0233-528X-2020-54-3-28-35
10. Karpova O.I., Rozanov I.A., Shved D.M., Gushin V.I., Karapetyan A.S., Potapova K.V. Psychological support to the crews of a piloted space system: history, goals, objectives and effectiveness, Aerospace and Environmental Medicine. 2021;55(2):5–14. https://doi.org/10.21687/0233-528X-2021-55-2-5-14
11. Kurmeleva A.I., Yusupova A.K., Gushin V.I., Shved D.M. Peculiarities of crew communication at different stages of space flight. In: Wealth of Russia: proseedings, Moscow, December 10-11, 2018. Moscow: Bauman Moscow State Technical University; 2019. P. 176–178.
12. Supolkina N.S., Yusupova A.K., Shved D.M., Chekalina A.I., Sarantsev S.V., Gushchin V.I., Feichtinger E.L. Communicative behavior of the crew during contacts with the mission control center in experiment SIRIUS-17, Aerospace and Environmental Medicine. 2019;53(2):68–73. https://doi.org/10.21687/0233-528X-2019-53-2-68-73
13. Fedyai S.O., Shved D.M, Guschin V.I., Kuznetsova P.G., Polyakov A.V., Nosovsky A.M., Pozdnyakov S.V., Niyazov A.R. Dynamics of motor and verbal activity of test-subjects in 120-day isolation study SIRIUS-19. Aerospace and Environmental Medicine. 2020;54(3):36–41. https://doi.org/10.21687/0233-528X-2020-54-3-36-41
14. Kuznetsova P.G., Gushchin V.I., Vinokhodova A.G., Chekalina A.I., Shved D.M. Interpersonal interaction under the conditions of high autonomy in interplanetary mission simulation (Mars-500 experiment). Human Physiology. 2017;43(7):751–756.
15. Oboznov A.A., Petrovich D.L., Kozhanova I.V., Bessonova Yu.V. The construct of subjective occupational well-being: Russian sample testing. RUDN Journal of Psychology and Pedagogics. 2020;17(2):247–262. https://doi.org/10.22363/2313-1683-2020-17-2-247-262
16. Erkhova M.V. The study of communicative tendency to aggression from air traffic controllers. Vestnik universiteta. 2021;(2):181–186. https://doi.org/10.26425/1816-4277-2021-2-181-186
17. Zhuravlev A.L., Kitova Dz. A. Emotional features of social media users’ attitudes towards coronavirus infection. In: Popov L.M. (ed.) Bekhterev and modern personality psychology: proseedings of the VI All-Russian Scientific-Practical Conference (to the 135th anniversary of the organization of the first in Russia psychophysiological laboratory in Kazan), Kazan, 2–4 October 2020. Kazan: Center for Social and Humanitarian Education; 2020. P. 208–211.
18. Rogov E.I. Handbook of the Practical Psychologist: tutorial In 2 books. 2nd ed. Book 2. Moscow: VLADOS Humanitarian Publishing Centre; 1999. (In Russian).
19. Fetiskin N.P., Kozlov V.V., Manuylov G.M. Integral satisfaction with work. In: Social-psychological diagnostics of the development of personality and small groups. Moscow: Institute of Psychotherapy; 2002. P. 470–473. (In Russian).
20. Forbes Insights. U.S. CEO Outlook 2017 – Disrupt and Grow. https://www.forbes.com/forbesinsights/kpmg_ceo_us_2017/index.html (accessed 23.06.2022).
21. Orsini C., Rodrigues V. Supporting motivation in teams working remotely: The role of basic psychological needs. Medical Teacher. 2020;42(7):828–829. https://doi.org/10.1080/0142159X.2020.1758305
Review
For citations:
Vakula I.A., Zvonova E.V., Scherbakova E.V. The effect of distortion of information as a socio-psychological factor of reducing the quality of labor interaction under isolation. Vestnik Universiteta. 2022;(8):212-219. (In Russ.) https://doi.org/10.26425/1816-4277-2022-8-212-219
Views:
709
Email this article 