Assessment of satisfaction with quality of stationery long-term social care system: the Stavropol Territory case
https://doi.org/10.26425/1816-4277-2023-6-195-204
Abstract
The purpose of the article is to assess satisfaction with quality of long–term stationary social care system for elderly population in the Stavropol Territory, as well as to identify problem areas in its functioning and form a set of management solutions to eliminate them. The paper analyzes the results of a sociological study having been conducted from January to July 2022. It has confirmed a high level of satisfaction with quality of the system by the elderly as well as employees of the pilot institutions of the region. The sample size of the study is 440 respondents. Such research methods as analytical method, secondary analysis, anonymous written survey, statistical methods of data processing, and graphical methods of presenting the data obtained have been used.
About the Authors
E. V. Nemtseva
Ministry of Labor and Social Protection of the Population of the Stavropol Territory
Russian Federation
Russian Federation
Elena V. Nemtseva - Deputy Minister
Stavropol
K. V. Bagmet
Center for Advanced Training and Professional Retraining of Social Workers
Russian Federation
Russian Federation
Ksenia V. Bagmet - Dr. Sci. (Econ.), Director
Stavropol
E. V. Ivanova
Center for Advanced Training and Professional Retraining of Social Workers
Russian Federation
Russian Federation
Elena V. Ivanova - Assoc. Director
Stavropol
K. A. Samofatova
Vladimir State University named after Alexander and Nikolay Stoletovs
Russian Federation
Russian Federation
Ksenia A. Samofatova - Applicant
Vladimir State University named after Alexander and Nikolay Stoletovs
References
1. Russian Federation. Order of the Ministry of Labor of the Russian Federation dated 29 December 2021 No. 929 “On the implementation of a standard model of long-term care system for elderly citizens and disabled people in need for outside care in certain entities of the Russian Federation in 2022”. https://docs.cntd.ru/document/727973632 (accessed 10.04.2023). (In Russian).
2. Ministry of Labor and Social Protection of the Russian Federation. Passport of the Older generation federal project. https://mintrud.gov.ru/ministry/programms/demography/3 (accessed 10.04.2023).
3. Ministry of Labor and Social Protection of the Population of the Stavropol Territory. Passport of the Development and Implementation of the Older Citizens’ Quality of Life Systematic Support and Improvement Program regional project (the Stavropol Territory)”. https://minsoc26.ru/social/Nac_proekt_Demografia/RegProekt_starshee_pokol/ (accessed 10.04.2023). (In Russian).
4. Boldina M.A. Organization of assessment of quality of rendering social services to the population. Gaudeamus. 2018;2(36):27–33. DOI http://doi.org/10.20310/1810-231X-2018-17-2(36)-27-33 (In Russian).
5. Voronina L.I., Kasyanova T.I., Radchenko T.E. Assessment of the quality of social services provision for the elderly in the context of the transformation of the social welfare state: status and prospects. Management issues. 2021;6:53–66. DOI http://doi.org/10.22394/2304-3369-2021-6-53-66 (In Russian).
6. Kholstova E.I., Kononova L.I. (eds.). Long–term care: essence, organization, technologies and means of implementation: educational and methodical manual. 2nd ed. Moscow: Dashkov and Co.; 2020. 265 p. (In Russian).
7. Petrova S.A., Aleksentseva Yu.A. Information and analytical resources and tools for assessing the quality of services in the social sphere. Eurasian Scientific Association. 2019;3(49):262–266. (In Russian).
8. Salganova E.I. The quality assessment of the provision of services: results of empirical research. Bulletin of Chelyabinsk State University. 2019;3(425):177–182. DOI http://doi.org/10.24411/1994-2796-2019-10320 (In Russian).
9. Shimanovskaya Ya.V. Approaches to assessment of the quality of social services. CITISE. 2021;4(30):34–45. DOI http://doi.org/10.15350/2409-7616.2021.4.04 (In Russian).
10. Ministry of Labor and Social Protection of the Population of the Stavropol Territory, Center for Advanced Training and Professional Retraining of Social Workers. Generalization of the best practices of social services centers implementation for long-term care for the elderly and disabled citizens of the Stavropol Territory, 2019. https://dposoc.ru/upload/iblock/440/tm4ugabebc5boey31j1q691tsxome2ka.pdf (accessed 10.04.2023). (In Russian).
11. Ministry of Labor and Social Protection of the Population of the Stavropol Territory, Center for Advanced Training and Professional Retraining of Social Workers. Generalization of the best practices of social services centers implementation for long-term care for the elderly and disabled citizens of the Stavropol Territory, 2020. https://dposoc.ru/upload/iblock/539/0w1v7plv2j0px3aw-1wrk6ntngu5xdzpr.pdf (accessed 10.04.2023). (In Russian).
12. Bagmet K.V., Samofatova K.A. Professional training of social services personnel in the Stavropol Territory. In: Udalova F.E., Bondarenko V.V. (ed.) Development of labor market at the present stage of socio-economic transformations: materials of the 5th All-Russian Scientific and Practical Conference, Penza, 7–8 July 2022. Penza: Penza State Agricultural Academy; 2022. Pp. 22–26. (In Russian).
Review
For citations:
Nemtseva E.V., Bagmet K.V., Ivanova E.V., Samofatova K.A. Assessment of satisfaction with quality of stationery long-term social care system: the Stavropol Territory case. Vestnik Universiteta. 2023;1(6):195-204. (In Russ.) https://doi.org/10.26425/1816-4277-2023-6-195-204
Views:
339
Email this article 