Implementing the process management mechanism as one of the ways to increase the state customs services quality

The existing problematic aspects of the state customs authorities management system in Russia have been studied. The purpose of the study is to analyze the problematic aspects of the current functional (hierarchical) management model, as well as the advantages of the proposed model of the quality of state customs services quality process management. The relevance of the study is due to the need to modernize the current mechanism of the customs authorities system functional management in order to increase the service activities level in the public sphere. The main objectives of the research are to identify problematic aspects of rendering quality state customs services as a result of the functional management model implementation and to propose options for their minimization and elimination. Theoretical (analysis of current normative legal acts, as well as scientific works) and empirical (practical justification of the need to modernize the current model of the customs system management) methods of research were used. Based on the functional and process management models analysis, the advantages and disadvantages of their implementation have been revealed. The study results are identification of the issues that have a negative impact on the rendered state customs services quality and the proposal of possible options for their solution.

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