Analysis of the content of process-oriented culture in modern organisations

This article is devoted to the study of the content of process-oriented organizational culture. The main questions in it are whether there is a composition of universal values defined by the methodology of business process management and whether the organisational cultures of Russian correspond correspond to it. To solve these problems, three research tasks аre performed. Firstly, the composition and interrelationships of values of the process-oriented culture are defined from the nomothetic approach based on the ideas set out by the international professional community in the standard “Guide to the Business Process Management Common Body of Knowledge”. Secondly, the presence of these nomothetically defined values in official statements and documents of Russian companies is assessed. Thirdly, the practice of following the process-oriented culture is studied based on the analysis of the content and methods of implementation of business process improvement projects in Russian organisations. As a result of the research, it has been found that the universal values of the process-oriented culture include change, quality in the aspects of customer orientation and productivity, responsibility and cooperation. In the article it is concluded that the organisational cultures of modern companies are isomorphic. It is suggested that this similarity is due to general trends in the development of society, among which are scientific and technological progress, increasing production capabilities, and growing availability of education and knowledge on the whole. In view of the possible prospects of these trends, it has also been concluded that it is necessary to maintain the balance of universal values of the process-oriented culture in modern organisations by deliberately cultivating responsibility and cooperation.

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