Competitive advantages of transitioning a law firm to a client-centric concept

Abstract

This article is dedicated to the study of the competitive advantages of a law firm transition to a client-centric approach. The relevance of this transition is due to the fact that, in the context of increasing competition and changing client needs, the traditional model of legal business proves insufficient for effectively meeting their demands. Client-centricity places the interests of clients at the center of all organisational processes, requiring a deeper understanding of their expectations, preferences, and needs. The research includes an analysis of the current state of the legal services market, identification of key trends, and the development of practical recommendations for implementing the clientcentric approach in the management of a law firm. Throughout the study, factors for the successful transition to a client-centric concept have been identified, such as the restructuring of business processes, staff development, employee training, and integration of modern technologies. The main results of the research indicate that companies adopting the client-centric concept not only enhance client satisfaction but also ensure sustainable development in a dynamic market environment. The conclusions of this study emphasise the priority of implementing client-centric practices to achieve competitive advantages and establish long-term relationships with clients, which is key to the successful future of law firms and their ability to adapt to constantly changing conditions.