A model for providing paid consulting services by the Federal Customs Service of Russia as a tool for improving the quality of customs administration

The purpose of the study is to develop and substantiate an innovative model for providing paid consulting services to the Federal Customs Service of Russia as a tool to replace intermediaries and improve the quality of customs administration. The research is based on such research methods as analyzing the issues of the current system of free consultation at the Federal Customs Service of Russia and assessing the intermediary services market and economic modeling. The expediency of implementing paid consulting services has been substantiated, the economic efficiency of the institute of paid consulting services for both the state and applicants has been proved. Among the main effects of the model implementation are savings for businesses, additional revenues to Russia’s budget, as well as increased predictability and transparency of business and customs relations through their direct interaction, which meets the standards of client-centricity in public administration. A comparative model has been constructed demonstrating the preference of applying to the Federal Customs Service of Russia in comparison with using external intermediaries or when solving problems in the customs sphere independently. In addition to the financial benefits, it has been revealed that the proposed model helps simplify the interaction of customs authorities and participants in foreign economic activity, as well as increase their  confidence  in the institutions of the Russian customs service.

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